1. Reservations and quotations
Quotations and reservations must be sent with a written request via email
at booking@privateboattourlakecomo.com
The booking office will send a written confirmation.
If you do not receive a written confirmation within the next hour, or for urgent confirmations, is the Customer’s responsibility to call our Call Center available 24 hours a day.
2. Terms of payment
The services reserved must be paid in advance through the following ways of payment:
• credit card with link payment;
• bank transfer at least 48 hours before carrying out the services with currency date foregoing the service and you have to let us know the number of Cro;
For the payment of required services outside the original reservation, your credit card will be required to guarantee the booking and the balance shall take place before the end of the service.
3. Billing
The invoice is issued only upon request at time of booking/payment. If the invoice is not required, we will note the payment in the register of charges.
4. Tips
Tips are not included in the quotations and not mandatory, but are at the discretion of the Customer.
5. Cancellation of reservations
The cancellation of the booked services must be sent via email at booking@privateboattourlakecomo.com and Prestige Car Limousine will send a confirmation of the cancellation.
If the Customer does not receive such confirmation is the Customer’s responsibility to call our Call Center available 24 hours a day.
7. Sanction in case of cancellation
• Customers will receive a full refund or credit with 7 days notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
• No-show will be charged the full price.
9. Customer’s behavior during transport
Customers are forbidden from:
• smoking on boat;
• throwing objects from the boat;
• soiling or damage the boat;
• claiming that the transport is performed in violation of the rules of the Navigation Laws;
• using or transporting drugs on the boat.
10. Protection of personal data
The Customer is aware that his personal data are stored in the databases of Prestige Car Limousine Snc with headquarters in Milan Via Pier Paolo Pasolini 19 and are used exclusively by the undersigned and by institutions and companies linked to them solely for the administrative formalities and for sending commercial and promotional material deriving from the charter boat company of Prestige Car Limousine.